FAQs
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I am currently in-network with Aetna through Headway, and in the process of getting in-network with Blue Cross Blue Shield (expecting to be completed in September).
If I'm not in-network with your insurance, you may still be able to use your out-of-network benefits. I can provide superbills, or you can use Mentaya or Thrizer, services that help verify benefits, submit claims automatically, and simplify the reimbursement process. For eligible clients, Thrizer may also allow you to pay only your estimated out-of-pocket cost at the time of service rather than the full session fee upfront.
To learn more about out-of-network benefits through Thrizer, visit Thrizer.com
To learn more about Mentaya, visit https://mentaya.com/pricing
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Questions to check if you have OON benefits
Do I have out-of-network mental health benefits?
Is outpatient therapy covered when I see an out-of-network provider?
Do I need a referral or prior authorization for OON therapy?
Cost and reimbursement
What is my out-of-network deductible, and has it been met?
What percentage of the session fee is reimbursed for OON mental health care?
Is reimbursement based on the therapist’s fee or a “usual and customary rate”?
Is there a maximum allowed amount per session for reimbursement?
What is my annual out-of-network maximum benefit (if any)?
Billing and claims process
Do I need to submit claims myself, or can the provider submit them for me?
Can I submit claims online, through an app, or by mail?
What documents are required for reimbursement (e.g., superbill, diagnosis code)?
How long does reimbursement usually take?
Provider requirements
Does my plan require the provider to be licensed in a specific state?
Are there restrictions on provider type (e.g., psychologist vs. counselor)?
Are telehealth sessions covered the same way as in-person OON therapy?
Practical clarification questions
What would I likely pay out-of-pocket per session after reimbursement?
Does reimbursement apply before or after I meet my deductible?
Can I get an estimate of my OON mental health benefits in writing?
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Our main Nashville Office is located at 2021 21st Avenue South in Hillsboro Village, Suite 445. It is a lovely red brick historical building that used to be the old St. Bernard Academy and Convent. It's easiest to turn onto Bernard Avenue from 21st and you'll see it. You can park in any Visitor spot around the building.
If your appointment is in the evening or weekend, you may need the Access Code to enter the building. Please contact your therapist directly to receive this information.
The easiest way up is to take the RAMP ENTRANCE (to the right of the main entrance) and take the elevator to the 4th floor, Suite 410. When you exit the elevator, take a right, and you'll see our sign. Come on in and have a seat in our waiting room until your therapist meets you!
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Yes, I offer online therapy.
Instead of meeting in our offices, you’ll meet via video conferencing software. You and I will schedule a time to meet online, then I will send you a link to join the video call. When you click on the link, you’ll see your therapist appear on your screen, and your session will progress as it would in-person. If you want, we can collaborate with any of your outside providers while you are with us, and if you do choose to take a break from your outside provider, we are happy to keep them in the loop during your time with us, so when you return you can pick right up and continue healing.
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The first step in the admissions process is to reach out. Give me a call or fill out the form below.
I will reach out within 24 hours of the next business day.
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I believe therapy is for everyone! Whether you’re working through big feelings, managing mental health challenges, or just looking to boost your everyday well-being, there’s a place for you here. You don’t have to struggle alone— Growth, healing, and courage start with reaching out.
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The group I work with, Nashville Therapy Group, considers confidentiality one of the key components of the therapeutic relationship. Your stories, personal feelings, emotions, and histories are your privilege to share and completely yours to entrust within the confines of your sessions. If you are meeting in the office, please know that the utmost effort has gone into making the room secure and private. If online sessions are held within your own home, you can feel comfortable that you are in control of the environment around you.
Prior to your first session, you will review and sign our Client Services Agreement. This agreement includes Informed Consent and clarifies how information is shared and kept confidential. It should be noted that there are a few exceptions to the limitations of confidentiality, in accordance with Tennessee state law as well as professional ethics and guidelines:
If your therapist believes you are at risk of hurting yourself or another person, your therapist may breach confidentiality to protect your or parties in potential harm.
If your therapist suspects child or elder abuse in any form, Tennessee state law requires your therapist to report any relevant information to the proper authorities.
If your therapist is subpoenaed for court, your therapist may be required to disclose confidential information, though every effort will be given to uphold and protect your rights and you will be notified of the subpoena prior to any disclosure.
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All clinic appointments must be cancelled at least 48 hours in advance or the full fee will be charged. You can reschedule or cancel your appointment by communicating directly with your therapist.
Of course, we understand that life happens. Sickness, accidents, and emergencies can be entirely unpredictable and sometimes 48 hours notice is impossible. Grace and compassion will be extended to those with extenuating circumstances, and no charge will ever be made when canceling due to inclement weather, as safety always comes first.
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Item deGood Faith Estimate
Under the No Surprises Act, health care providers are required to provide clients who are not using insurance with a Good Faith Estimate of the expected costs of their care.
You have the right to receive a Good Faith Estimate explaining the anticipated costs of therapy services before beginning treatment.
My standard fee for a 50-minute individual therapy session is $200.
The Good Faith Estimate will outline the expected costs of services based on the information available at the time it is provided. Because therapy is individualized, the total cost of treatment may vary depending on your needs, goals, and the number of sessions attended.
If you are uninsured, choosing not to use insurance, or paying out of pocket for services, a Good Faith Estimate will be available upon request and provided before services begin.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill through the patient-provider dispute resolution process.
For more information about your right to receive a Good Faith Estimate, please contact me directly.